1. Agreement: This agreement is between (patient) and The Green Clinic.

2. Standard Charges: For our current charges please see our price list tab.

3. Insurance company payments:

The Green Clinic is a registered provider with all the major medical insurance companies. We are prepared to invoice the insurance company direct on your behalf provided you give us the appropriate registration/membership number and claim or authorisation number where required at your initial assessment.

We are unable to invoice insurance companies retrospectively on your behalf. Please note that you are responsible for payment where there is insufficient cover, an insurance company rejects a claim or an excess exists on your policy. This agreement is between yourself and The Green Clinic and you are ultimately responsible for all invoiced payments.

4. Payment methods:

Self-paying patients are required to pay for their session in advance or on the day. Our physiotherapists are able to receive cheques in the clinic or you may pay over the telephone by credit card on 020 8728 0625. Cheques should be made payable to The Green Clinic and any invoice number written on the reverse.

5. Non attendance and cancellation:

If you do not attend an appointment or cancel your appointment within the 24 hours prior to the appointment time the full charge for the appointment will be levied unless exceptional circumstance apply. This includes appointments that are re-scheduled at the discretion of The Green Clinic.

6. Access to medical records:

The Green Clinic agree to supply photocopies of records to you or a third party subject to receipt of the request in writing with your full signature. There will be an administration charge of £50.00 for this service. We are registered under the Data Protection Act.

7. Discharge reports:

As a matter of good practice your physiotherapist may send a discharge report to your general practitioner or consultant. Please inform your physiotherapist if you do not wish them to do this.

8. Complaints Procedure:

If you have a complaint please contact the office by telephone (020 8728 0625) or in writing to:

The Green Clinic
30 Gibbs Green

9. Late Payment:

We request all invoices to be settled immediately on receipt. An administrative charge may be added to any further correspondence relating to collection of the monies due. If subsequent overdue invoices or letters are not settled we will seek reimbursement via a debt recovery service.